The issue affecting login delays on Analytics and Engagement has been resolved. Services are returning to normal operations, and loading delays should now be minimal.
Thank you for your patience throughout this incident. If you continue to experience issues, please reach out to our support team.
Posted Jul 20, 2026 - 11:47 MDT
Monitoring
We've made progress on the login delays affecting the Dental Intel portal. Performance has improved, though some users may still experience latency.
Our engineering team continues to actively monitor and work on a full resolution.
We will post another update as soon as we have more information. Thank you for your patience.
Posted Jul 20, 2026 - 10:50 MDT
Identified
Our engineering team has identified a potential fix for the login delays affecting Analytics and Engagement. We are currently implementing the fix and will provide an update once it has been fully deployed and verified.
During this time, you may notice some general slowness.
Thank you for your continued patience.
Posted Jul 20, 2026 - 09:35 MDT
Update
In an effort to resolve the login delays, our engineering team will be taking the Analytics and Engagement services offline briefly. During this time, you may be unable to sign into the Engagement portal for a few minutes.
If you are logged in, you may still be able to access the portal during this period, but data may not display correctly.
We will post an update once this window has ended. Thank you for your patience as we work to resolve this issue.
Posted Jul 20, 2026 - 09:08 MDT
Update
We're continuing to investigate the login delays affecting users on Analytics and Engagement. Our engineering team is testing several potential fixes to identify the root cause and resolve the issue.
We'll continue to monitor the situation and provide updates as more information becomes available. Thank you for your patience.
Posted Jul 20, 2026 - 08:35 MDT
Investigating
We are currently aware of delays affecting login times for some users. Our engineering team is actively investigating the issue and working toward a resolution.
We'll continue to monitor the situation and provide updates as more information becomes available. Thank you for your patience.
Posted Jul 20, 2026 - 08:02 MDT
This incident affected: Analytics (Analytics Portal, Analytics Data Sync) and Engagement (Engagement).